Platform · Support
Nothing dies in a WhatsApp group
The channel between head office and outlets is where a franchise relationship is actually experienced. In most networks that channel is a group chat with forty people and no memory.
Request
FR-2214 · openSLA 5 daysConverted from chat
What breaks without it
A franchisee asks for something in a group. It scrolls away. Nobody owns it, nothing is due, and the next time it comes up the relationship is a little worse.
How it works
Requests, cases & chat, step by step
Type the request
Templates for what outlets actually ask for — stock, maintenance, marketing collateral, approvals, training — so a request arrives with the fields its handler needs.
Give it an owner and a clock
Every request has an owner and an SLA. A late request is visible as late rather than as silence.
Announce things once
Brand announcements go out with read acknowledgement, so “nobody told us” becomes a question with an answer.
Convert a conversation into work
A chat message that turns out to be a real request becomes one, keeping its thread. That bridge is what stops chat and work drifting apart again.
What you get
- Typed requests with owners and SLAs
- Support cases with a resolution history
- Announcements with read acknowledgement
- A channel per outlet, provisioned automatically
Questions people ask
- Does this replace WhatsApp?
- For anything that needs an owner and a due date, yes — that is the point. Casual conversation will keep happening wherever people are, and the convert-to-request bridge is how it re-enters the system.
- Is chat real-time?
- It polls rather than holding a socket. That is a deliberate v1 choice for a shared-hosting deployment: messages arrive, just not instantly.
- Is chat end-to-end encrypted?
- No, and we would rather say so plainly. It is transport-encrypted business messaging inside your tenant, not a private messenger.
- Can outlets see each other’s requests?
- No. Requests are scoped to the outlet that raised them and the head-office team handling them.
Who this is for
Seats that use it daily
Next on the chain
Documents & artifacts
Branded invoices, bills and agreements — view, download, WhatsApp QR.
See requests, cases & chat on your own data
Set up a workspace in minutes, or ask us to walk through this module with your network in mind.